Refund & Return Policy

At Booted Paws, we stand behind the quality of every pair we sell. If your order isn't right, we're here to sort it out.

1. 14-Day Return Window

You have 14 calendar days from the delivery date to start a return. Once 14 days have passed since delivery, we're unable to offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must be:

• Unworn, unused, and in the same condition you received it
• In its original packaging
• Accompanied by a receipt or order number as proof of purchase

Size Policy

Choosing the correct size is the customer's responsibility. Please use our size guide before ordering. Orders placed in the wrong size are not eligible for a free replacement.

If you'd like to return an item because of an incorrect size, it must come back unworn and in its original packaging in line with this policy. Return shipping costs are covered by the customer in these cases.

If we sent you a different size than the one you ordered, we'll replace the item at no cost to you.

Please note: items showing signs of wear, use, or damage that wasn't caused by us may receive a partial refund or be declined.

3. Damaged or Defective Items

If your order arrives damaged or has a manufacturing fault, email us at bootedpaws@outlook.com within 48 hours of delivery.

Please include:

• Your order number
• Photos of the damaged item and its packaging

We'll arrange a replacement or a full refund at no additional cost.

4. Non-Returnable Items

The following can't be returned:

• Gift cards
• Items bought as Final Sale or Clearance
• Personalised or custom-made products

5. Return Process

To start a return, email us at bootedpaws@outlook.com. Once your return is approved, we'll send you the return shipping address.

Shipping Costs

Customers cover return shipping costs unless the item arrived damaged or defective.

6. Refunds

Once your return reaches us and has been inspected, we'll email you with the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

7. Exchanges

We exchange items only when they are faulty or damaged. Email bootedpaws@outlook.com to request an exchange.