Refund & Return Policy

Last updated: 26 August 2026

At Booted Paws we stand behind every pair we sell. If something isn't right, here's exactly how we'll sort it out.

1. Return window

You have 14 calendar days from the delivery date to start a return. After 14 days we're unable to accept a return unless the item is faulty or was misdescribed.

2. Condition of returned items

To be eligible for a refund, the item must be:

• Unworn and unused, in the same condition you received it
• Returned with its original packaging where possible
• Accompanied by your order number as proof of purchase

Trying the boots on your dog indoors to check fit is fine. Items showing signs of outdoor use, wear or damage that we didn't cause may receive a reduced refund reflecting the loss in value.

3. Sizing

Choosing the correct size is the customer's responsibility. Please use our size guide before ordering.

If you ordered the wrong size, you're welcome to return the item under this policy, but return shipping is at your cost and we don't provide a free replacement.

If we sent you a different size than the one you ordered, we'll replace it at no cost to you and cover return shipping.

4. Damaged or faulty items

If your order arrives damaged or develops a manufacturing fault, email us at bootedpaws@outlook.com as soon as you notice it. Please include:

• Your order number
• Photos of the item and its packaging

We'll arrange a replacement or a full refund at no cost to you, including return shipping. This is in addition to any statutory warranty rights you have (see section 11).

5. Non-returnable items

The following can't be returned:

• Gift cards
• Personalised or custom-made products

Sale and clearance items are returnable on the same terms as full-price items.

6. How to start a return

Email bootedpaws@outlook.com with your order number and the reason for the return. Once approved, we'll send you the return shipping address.

Please don't send anything back before you've heard from us — returns without an approved address may not reach us.

7. Return shipping costs

You cover return shipping unless the item arrived damaged, developed a fault, or we sent the wrong item. We recommend a tracked service, as we can't refund a parcel that never arrives.

8. Refunds

Once your return reaches us and has been inspected, we'll email you with the outcome. Approved refunds go back to your original payment method within 5–10 business days.

9. Exchanges

We offer free exchanges only where an item is faulty, damaged, or we sent the wrong size or colour.

We do not offer free exchanges or replacements if you changed your mind or ordered the wrong size. In those cases, return the item under section 6 at your own cost and place a new order once your refund has been processed. Where an item comes back showing use beyond checking fit, we may reduce the refund to reflect the loss in value.

10. Cancelling before dispatch

If your order hasn't shipped yet, email us and we'll cancel it and refund you in full. Once it's with the courier, please handle it as a return under this policy.

11. Customers in the EU, EEA and UK

You have a statutory right to withdraw from your order within 14 days of receiving it, without giving any reason.

To exercise it, tell us in a clear statement — an email to bootedpaws@outlook.com is enough. We'll refund you within 14 days of receiving the goods back, or of your proof of postage, whichever comes first.

Return shipping is at your cost. We may reduce your refund to reflect any handling beyond what's necessary to establish the nature, characteristics and functioning of the item.

This right does not apply to personalised or custom-made goods.

Separately, you have a two-year statutory warranty covering defects present at the time of delivery. Nothing in this policy limits that, or any other right you have under applicable consumer law.

12. Contact

Questions about a return? Email bootedpaws@outlook.com and we'll come back to you within one business day.